Jururawat Masyarakat

For organisations and staff, most business communication takes place over email systems for messages and exchanging of documents (attachments). Therefore, it is crucial that every employee is aware of the threats faced on email systems and they know how to handle emails, especially from sources that are not trusted. Spam emails are received by many everyday and information in handling them is important for all staff.

The following are some safety tips to protect your organisation from email frauds:

Delete spam e-mail messages without opening them. Sometimes even opening spam can alert spammers.

Don't reply to spam unless you're certain that the message comes from a legitimate source. This includes not responding to such messages that offer an option to "Remove me from your list."

Don't give personal information in an e-mail or instant message . It could be a trick. Most legitimate companies won't ask for personal information by e-mail.


Think twice before opening attachments or clicking links in e-mail or instant messages, even if you know the sender. If you cannot confirm with the sender that an attachment or link is safe, delete the message.

Don't forward chain e-mail messages. Not only do you lose control over who sees your e-mail address, but you also may be furthering a hoax or aiding in the delivery of a virus.

If you receive abusive, harassing, or threatening e-mail messages or have been the target of a phishing e-mail scam, report it to MyCERT.

Report phishing scams and other fraudulent e-mail to the company that has been misrepresented and also to MyCERT. Contact the organization directly and not through the e-mail you received.